Terms and Conditions.
Emblemco.com is a trading name of Keyfactors Emblemco Ltd.
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"the badge company"
Orders received by emblemco.com are subject to the following terms
and conditions, and are accepted on the understanding that these
conditions will prevail over any laid down by the customer on
purchase orders.

Emblemco.com payment terms will override any other payment terms
laid down by the customer on purchase orders unless agreed in writing
by emblemco.com.

Individual quotes for products and services are only valid for 30 days
from the date the quote is issued.

1. All orders will be invoiced on a pro-forma basis unless a credit
account has been approved, or emblemco.com has agreed payment
by an alternative method in writng.
2. For customers with an approved credit account, invoices are due
for payment within 30 days of the date of invoice.
3. Emblemco.com reserves the right to charge interest at the rate of
2% over The Bank of England base rate for every month or part of a
month that an invoice remains unpaid after 30 days from the date
of invoice.
4. Emblemco.com reserves the right to withdraw credit account
facilities without notice from any customer that fails to pay invoices
within 30 days of the date of invoice.
5. Where payment of an account is considered to be overdue, new
orders will only be despatched when the account is deemed to be
operating within the trading terms of emblemco.com.
8. All invoices for orders supplied to customers outside of the
United Kingdom will be charged in Sterling and payments are to be
settled in Sterling.

1. Despatch methods are chosen by emblemco.com unless specified
in writing by the customer.
2. All goods shall be examined at the time of delivery with any shortages
or mistakes reported to emblemco.com in writing within 72 hrs.
3. Losses or damages in transit are to be signed to that effect onto the
delivery receipt and notification made in writing to emblemco.com
and the carrier concerned immediately.
All packaging materials should be retained for inspection by the carrier.
4. Emblemco.com cannot be held responsible for a failure to deliver,
or for late delivery, by its appointed delivery agents.
5. Emblemco.com will not be held liable for 3rd party charges incurred
by a customer as a result of goods not arriving on time, including any
carriage, production or assembly charges of any kind.
6. Emblemco.com will not be held responsible for any charges accrued
as a result of goods rejected on the grounds of quality control. Goods
judged to be sub-standard will be replaced.

1. All artwork and subsequent work reproduced by emblemco.com,
at the request of the customer, is done so on the understanding that
the customer has sought and gained permission for such work to be
undertaken by emblemco.com.
2. The customer is responsible for ensuring that they have permission to
commission the reproduction of any crest, logo or motif supplied to
badgecompany as artwork which may or may not be subject to copyright.
2. All artwork proofs or alterations are to be confirmed by the customer
by email or post.
3. The customer must signify in writing if a pre-production sample or
artwork proof is needed before an order is manufactured.
4. Emblemco.com cannot accept any responsibility for mistakes arising
from variable data supplied by the customer in a format not specified by
emblemco.com in our artwork guidelines.

1. If an order has been confirmed and subsequently cancelled, all work
undertaken by emblemco.com up until the time of cancellation shall be
charged to the customer in full.
2. Any artwork alterations which have been requested subsequent to
any work undertaken by emblemco.com may be charged for at the
discretion of emblemco.com.

3. Emblemco.com accept no responsibility for mistakes or errors arising
due to orders being placed by verbal instruction only.

Ownership and full title of goods will remain solely with emblemco.com
until such time that they are paid for in full with cleared funds which shall
include VAT and any interest if applicable.
The customer shall store the goods separately from all other goods and
make them readily identifiable as goods supplied by emblemco.com.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.
Some products are ineligible for return -
1. Emblemco.com cannot accept for return any items specifically
manufactured by the emblemco.com to the customers instructions,
or printed with artwork supplied by the customer, unless the items
are damaged or defective.
2. Emblemco.com cannot accept for return any custom made items
where printed colours are incorrect unless the customer has supplied
Pantone reference numbers for colours as specified in our artwork
3. Emblemco.com cannot accept for return any custom made items
which are printed incorrectly if the customer has supplied artwork
in a different format to those specified in our artwork guidelines.

If you need to return an item, send an email to sales@badgecompany.co.uk
and send your item to: 11 Cannon Grove, Fetcham, KT22 9LG UK.

Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within 30 days.

Carriage costs are non-refundable. If you receive a refund, our carriage
charges will be deducted from your refund. The customer will be responsible
for paying carriage costs for returning an item that is not damaged or defective.

Emblemco.com will not issue refunds for returns we do not receive.
If you are returning an item, you should consider using a trackable shipping
service or purchasing shipping insurance.

Our returns policy lasts 30 days from the purchaser's receipt of goods.

Emblemco.com will only exchange items if they are defective or damaged.
If you need to exchange an item, send an email to sales@badgecompany.co.uk
and send your item to: 11 Cannon Grove, Fetcham, KT22 9LG UK.