Frequently asked questions.
Right here..
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How quickly can our order be with us?
Please allow seven working days for products that have been printed with
your artwork or custom made with your text instructions. Please contact us
if your requirements are more urgent, we may be able to help.
School merit badges and committee badges are usually despatched
within two days. [back to top]
I'm not sure if the artwork I have is suitable?
Please read our artwork guidelines first, but if you are
unsure please send and we will be happy to offer advice.
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I have ordered before and now need another batch.
Do I need to resend my artwork?
No, we keep all designs on file for future reference and for your
convenience. Please quote job title (wording on the badge/keyring)
when re-ordering. [back to top]
We have a logo but I need to add / edit some text.
Can you do this for me?
Yes, that's not a problem. Email your instructions and we can supply
a PDF layout for approval. If you require a particular font please let us
know, otherwise our standard is ARIAL BOLD  [back to top]  
Are there any origination or set-up fees?
All origination and set-up is free providing you can supply suitable
artwork as per our artwork guidelines. If you are unable to supply
artwork,our design studio can create your artwork for you.
A minimum charge of 20+vat will apply to cover design costs if
we have to supply artwork.[back to top]  
What are the carriage costs?
Carriage is charged at cost and is weight based, so will be between
 3.20 - 26.50 for UK mainland addresses. We use Royal Mail first class
service for smaller packets, and Interlink 24hr service for larger consignments.
For overseas addresses we use Royal Mail air mail service for smaller packets,
and DHL or TNT for larger consignments.
For online orders, the cost will be calculated when you add items to your
shopping cart.  Express delivery options are also available at extra cost,
please contact us for a quote. [back to top]
We want to buy both pin badges and keyrings with our logo on, do we get a quantity discount?
Yes, you can mix badges, keyrings and cufflinks and receive
the quantity discount for all items combined. [back to top]
I am having difficulty uploading my artwork.
Unfortunately, uploading is restricted to the following formats -
bmp, jpg , gif , tif , png. Please email artwork seperately if you
are using another format. [back to top]
I wanted to order a family crest product but the Surname
required is not on your database. Can I still order?
Yes, just email us the best possible artwork you have and we can
work from that. A PDF version will be sent to you for approval of
the layout.  [back to top]  
We prefer not to use online ordering/payment.
Can we still order from you?
We will email a pro-forma invoice for payment and you can
pay this either by credit/debit card over the phone, by bacs,
online here, or by cheque. We are unable to despatch goods
until payment has cleared unless you have an approved
credit account. 30 day credit accounts are available for
subsequent orders on application. [back to top]
How do we pay for an order not placed online?
Yes, all you need to do is send an email with your artwork
attached to with the following info -
- Your name and your Organisation's name
- The delivery address for your order
- A Phone number if we need to contact you
- Items and quantities required
- Date required  [back to top]  
Why is the price I see in the cart lower than the quoted price?
For your convenience, prices are quoted inclusive of vat and
carriage. Item cost, carriage charges and vat are broken down
and listed seperately in the shopping cart, but the invoice total
will be the same. [back to top]  
Do you ship orders to non-UK addresses?
We are a School with an official purchase order.
Can we order online now and pay later?
What is the minimum order quantity for custom made badges?
The minimum order for badges with your own artwork is 25.
If you need a smaller amount of badges than this, you can order bar,
round or shield badges with your own text here...
Can you make badges in any shape or size?
No. We only supply badges in the sizes and shapes in our range of
34 badge backs.
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Where can I read your terms and conditions?
We accept online orders from Schools with official purchase orders.
Just select the 'Schools purchase order' payment button on the
checkout page. We will send an invoice with your goods.
This invoice must be paid within 30 days please.
This option is only available to UK based Schools and Colleges
with official purchase orders. [back to top]
Yes we are happy to ship orders worldwide. Carriage charges
will be calculated and added at checkout when you tell us where
you are based. Non-EU international customers are not liable for
VAT (sales tax). VAT registeres EU customers will be asked to
provide their VAT number or will be charged VAT. [back to top]

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